Chromix - Broken Promise.
I am having some trouble returning a purchase to Chromix. I purchased a ColorEyes Display and when it arrived the puck had a great number of scratches and wear marks on it for a product being sold as new. I called Rick Hatmaker, and to make a long story short, he said I could return the whole deal for all full refund. In the meantime we decided that Chromix would send me another puck to see if that would resolve the problem.
When the second puck arrived I took a look at it. The second puck has fewer scratches on it but still has a few blemishes. In addition, the software was not behaving as I would have hoped. So I got tired of the Chromix experience and I called Rick Hatmaker to take him up on his offer for a full refund. Rick Hatmaker refused to issue me an RMA number or make good on his promise of a full refund. Instead Rick insisted that I send my request via e-mail. Which I did. I received a reply from Carolyn Boone but her e-mail did not include an RMA number. So I called Ms. Boone. Our conversation went nowhere. I asked Ms. Boone several times for an RMA number and for Chromix to make good on Rick Hatmakers promise for a full refund. All my requests to Ms. Boone fell on deaf ears.
Im not sure what to do next. Has anyone else had problems returning purchases to Chromix?