I hope I am posting this in the right area - So much of this is over my head right now, but I am trying to understand as much as I can and learn what I don’t yet understand!
I’m a photographer and use a third-party photo lab to do my printing. My lab has just switched from using Fuji papers to the Kodak Endura paper. I have downloaded the new ICC profiles and have soft-proofed my images in photoshop. The images look great in PSCS and when I get my prints back, I am getting a yellowish color cast on the prints (this is new since the switch to the Kodak paper - I had a good handle on what I was going to get from my lab when they were using the Fuji paper). My images are black-and-white, but they are not grayscale images - they are RGB images. The paper that the images are being printed on is color paper - not true B&W, so I understand that slight color casts can happen, but shouldn’t I be able to predict that with a profile and soft proofing?
I was told by my lab’s customer service spokesperson that soft-proofing with the profiles in PS will not show any color casts since the black-and-white image is being printed on color paper. If my image is an RGB image and not grayscale, shouldn’t I still be able to see a color cast if it’s there when I view the soft proof?
Any help would GREATLY be appreciated!!